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Sunset on the Shannon Estuary

FAQ'S

eVERYTHING YOU NEED TO KNOW BEFORE YOU GO

DO I NEED TO BOOK IN ADVANCE?

Our passenger numbers are capped at 10 per trip, so we strongly recommend that customers book in advance online. Our full summer schedule can be viewed through our online booking system. Our scheduled service operates at weekends only so we advise early booking to avoid disappointment. 

WHEN CAN WE BOOK FOR TWO PEOPLE?

No problem! Our scheduled trips allow for individual bookings, couples, families or groups of up to ten. You can also book a private charter if you would like to have the boat to yourself for you're in control of your own adventure. Simply tell our skipper where you would like to go and what would want to see! 

WHERE DO I CHECK IN FOR MY TRIP?

You can check in at our Scattery Island Tours Ticket office located at Kilrush. Passengers are required to arrive 45 minutes or a minimum of 30 minutes prior to departure, to allow time to check in and to be fitted with the personal floatation device. Customers that arrive late cannot be guaranteed their trip. The RIB departs through a lock gate system so must depart at the allocated time. Under no circumstance, will the vessel wait for late arrivals. 

WILL I NEED TO COMPLETE A CUSTOMER WAIVER IN ADVANCE OF MY TRIP?

Yes - All customers are asked to complete a waiver prior to taking a RIB trip.

OVER 18'e: Must sign a waiver for themselves

UNDER 18'e: Will need a parent or Guardian to sign the waiver on their behalf

All participants need to sign a waiver prior to their RIB Tour and customers are asked to arrive twenty minutes in advance of their trip, to allow sufficient time to read and sign the waiver document. 

ARE THERE LIFE JACKETS ONBOARD?

Yes, in fact there are TWO jackets for every passenger. You will be wearing a ‘Personal Floatation Device’ (PFD) while onboard the RIB. These are every bit as effective as life jackets but are more comfortable to wear for longer periods of time. In addition to your PFD, there is also a Life Jacket under your seat, so you are doubly protected! 

IS THERE SOMEWHERE I CAN PARK?

There is limited off road parking available with the ground of the Marina. However, this can become very full during the summer months, so we recommend that customers park on Frances Street (which is the very wide street) as you approach the Marina. 

ARE WE GUARANTEED TO SEE WILDLIFE?

When it comes to viewing wild animals, there is nothing we can guarantee 100% as wildlife can be unpredictable. The Estuary contains hundreds of seals and dolphins, and a range of birdlife, so we always see some level of wildlife, but we cannot guarantee it.  Our crew will always do their best to ensure that we locate some wildlife while on our trips. 

Our Cliff and Coast Safari allows for a longer time on the water and we travel further out towards the month of the Shannon Estuary which improves our chances of spotting wildlife. However, our River RIB Run is more about having fun within the local estuary area with it’s local islands and sights.

WILL WE GET WET?

Every effort will be made to keep passengers as dry as possible, however, we are on an open RIB and because of this, there may be some level of sea water spray.  Our trips include waterproof wear, however, during COVID, we are unable to issue this to customers, so we request that passengers ensure that they bring a waterproof jacket and full length pants. Remember, no matter how warm the day is, it’s always a little cooler out on the water! 

WHAT IF IT IS RAINING?

Our trips still run on rainy days. This adventure is about getting out on the estuary and even on a perfectly dry day, there’s a few splashes, so we simply wrap you up in waterproof gear and go for it!

WHAT IF MY TRIP IS CANCELLED?

Our trips will not run in extreme wind conditions. In this event, we will offer you the opportunity to reschedule your trip for another day. If this is not suitable, we will issue you with a full refund.  We require at minimum of 24 hours notice on any customer cancellations to allow for a full refund to be issued. 

CAN I BRING MY DOG?

Our RIB is not suitable to carry any type of animals. 

IS THERE AN AGE LIMIT?

Our Cliff and Coast Sea Safari is suitable for children over 10 years of age or a minimum of 130cm in height. 

I HAVE A PROMOTIONAL CODE. HOW DO I USE IT?

If you have a PROMO CODE from a special offer, you will find the area to insert this code as you go through the booking process. Once you place the code, the discount will be applied!

DO YOU ALLOW PREGNANT WOMEN?

Depending on the weather conditions, our trips can be a little bouncy, so we advise against pregnant women taking these tours. 

I HAVE BACK PROBLEMS. ARE YOUR TRIPS SUITABLE?

Given the varying water conditions and the fact that some of the trips can be bouncy, we do not recommend these trips for anyone suffering with back issues. 

I HAVE MOBILITY ISSUES. WILL I BE ABLE TO ACCESS THE BOAT?

Access onto the RIB requires a passenger to step across from the boarding pontoon to the deck area, then a step down onto the lower deck. There are handrails available for passengers to hold as they embark and disembark, and our crew will be on site to assist.  Seating is provided by way of individual jockey seats so passengers will need to be able to raise their leg a little to get onto the seat. Other than this, no great mobility is required. 

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