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FAQ'S

eVERYTHING YOU NEED TO KNOW BEFORE YOU GO

DO I NEED TO BOOK IN ADVANCE?

Our passenger numbers are capped at 12 per trip, so we strongly recommend that customers book in advance online. Our full summer schedule can be viewed through our online booking system. We offer between 4 and 5 trips per day during the summer months. 

WHEN CAN WE BOOK FOR TWO PEOPLE?

As a result of social distancing requirements, we have limited our bookings to pods of 4 or 6 people during June. This allows us to leave a row of seats free between two groups of passengers. We hope to be in a position to offer bookings for two people from July as restrictions further ease. Our customer’s safety is our absolute priority, and we thank you for your patience while these social distancing guidelines are in place.

 

WHAT IS THE DIFFERENCE BETWEEN THE RIVER RIB RUN AND THE FAMILY RIB ADVENTURE?

Both of these trips take us around the same area and they are all about getting outdoors and having fun on the water!  Our Family RIB Adventure allows for younger children to join in the fun, and the pace of the journey is more moderate to suit their younger profile. 

WHERE DO I CHECK IN FOR MY TRIP?

You can check in at our Scattery Island Tours Ticket office located at Kilrush. Passengers are required to arrive 45 minutes or a minimum of 30 minutes prior to departure, to allow time to check in and to be fitted with the personal floatation device. Customers that arrive late cannot be guaranteed their trip. The RIB departs through a lock gate system so must depart at the allocated time. Under no circumstance, will the vessel wait for late arrivals. 

WILL I NEED TO COMPLETE A CUSTOMER WAIVER IN ADVANCE OF MY TRIP?

Yes - All customers are asked to complete a waiver prior to taking a RIB trip.

OVER 18'e: Must sign a waiver for themselves

UNDER 18'e: Will need a parent or Guardian to sign the waiver on their behalf

All participants need to sign a waiver prior to their RIB Tour and customers are asked to arrive twenty minutes in advance of their trip, to allow sufficient time to read and sign the waiver document. 

ARE THERE LIFE JACKETS ONBOARD?

Yes, in fact there are TWO jackets for every passenger. You will be wearing a ‘Personal Floatation Device’ (PFD) while onboard the RIB. These are every bit as effective as life jackets but are more comfortable to wear for longer periods of time. In addition to your PFD, there is also a Life Jacket under your seat, so you are doubly protected! 

IS THERE SOMEWHERE I CAN PARK?

There is limited off road parking available with the ground of the Marina. However, this can become very full during the summer months, so we recommend that customers park on Frances Street (which is the very wide street) as you approach the Marina. 

ARE WE GUARANTEED TO SEE WILDLIFE?

When it comes to viewing wild animals, there is nothing we can guarantee 100% as wildlife can be unpredictable. The Estuary contains hundreds of seals and dolphins, and a range of birdlife, so we always see some level of wildlife, but we cannot guarantee it.  Our crew will always do their best to ensure that we locate some wildlife while on our trips. 

Our Eco Safari allows for a longer time on the water and we travel further out towards the month of the Shannon Estuary which improves our chances of spotting wildlife. However, our River RIB Run is more about having fun within the local estuary area with it’s local islands and sights.

WILL WE GET WET?

Every effort will be made to keep passengers as dry as possible, however, we are on an open RIB and because of this, there may be some level of sea water spray.  Our trips include waterproof wear, however, during COVID, we are unable to issue this to customers, so we request that passengers ensure that they bring a waterproof jacket and full length pants. Remember, no matter how warm the day is, it’s always a little cooler out on the water! 

WHAT IF IT IS RAINING?

Our trips still run on rainy days. This adventure is about getting out on the estuary and even on a perfectly dry day, there’s a few splashes, so we simply wrap you up in waterproof gear and go for it!

WHAT IF MY TRIP IS CANCELLED?

Our trips will not run in extreme wind conditions. In this event, we will offer you the opportunity to reschedule your trip for another day. If this is not suitable, we will issue you with a full refund.  We require at minimum of 24 hours notice on any customer cancellations to allow for a full refund to be issued. 

CAN I BRING MY DOG?

Our RIB is not suitable to carry any type of animals. 

IS THERE AN AGE LIMIT?

We have different age limitations for different trips. Our Family RIB adventure is at a pace suitable for children from 8 years upwards. Our River RIB run and Eco Sea Safari is suitable for children over 10 years of age or a minimum of 130cm in height. 

DO YOU OFFER DISCOUNT FOR GROUPS/FAMILIES?

Yes, we offer discounts on groups of 10 or 12 - check out our pricing under packages for 10 or 12 passengers through our online booking portal.  For groups this size, we can also create a bespoke private tour, so please do contact us to enquire about this private group options! Phone: 00353 85 2505512

I HAVE A PROMOTIONAL CODE. HOW DO I USE IT?

If you have a PROMO CODE from a special offer, you will find the area to insert this code as you go through the booking process. Once you place the code, the discount will be applied!

DO YOU ALLOW PREGNANT WOMEN?

Depending on the weather conditions, our trips can be a little bouncy, so we advise against pregnant women taking these tours. 

I HAVE BACK PROBLEMS. ARE YOUR TRIPS SUITABLE?

Given the varying water conditions and the fact that some of the trips can be bouncy, we do not recommend these trips for anyone suffering with back issues. 

I HAVE MOBILITY ISSUES. WILL I BE ABLE TO ACCESS THE BOAT?

Access onto the RIB requires a passenger to step across from the boarding pontoon to the deck area, then a step down onto the lower deck. There are handrails available for passengers to hold as they embark and disembark, and our crew will be on site to assist.  Seating is provided by way of individual jockey seats so passengers will need to be able to raise their leg a little to get onto the seat. Other than this, no great mobility is required. 

 
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